Yago X Ring Twice: een verzekeringsoplossing vinden die is aangepast aan de collaboratieve economie

The challenge: Rebuilding trust in insurance through a tailor-made solution

Ring Twice is a community that connects talented people (plumbers, electricians, gardeners, babysitters…) with Belgians who need their services. They need to insure their activity, Ring Twice employees, and the platform's users all at once.

Before knocking on Yago's door, Ring Twice was insured through a bank, without using a broker. Ring Twice suffered from a lack of transparency in the management of their insurance, and the relationship was reduced to the bare minimum – a simple insurer/insured relationship.

Communication was also almost exclusively by email, and they were not kept informed of the latest updates to their file. Some communications were made only by registered letters that never reached them. They were often presented with a fait accompli.

The most complicated thing was making their needs understood. Their activity is specific: they need to insure the users of their platform, both those who offer their services and those who benefit from them.

The risk is not homogeneous. They also need to insure very diverse professions: plumbers, electricians, babysitters… They needed to work with someone who understands what we do. Their insurer must be ready to help their users with everyday hassles, whatever their professional situation.

The solution offered by Yago

Why was Yago the solution to Ring Twice's problems?

Yago was able to listen to them and took the time to understand the specific insurance needs that their activity entails.

Yago negotiated an advantageous offer for Ring Twice, after consulting 5 insurers. Yago was able to convince an insurer (AXA) of the robustness of their model and their risk management.

Ring Twice's teams were able to meet with Yago's claims team and together find a personalized solution to ensure the satisfaction of each Ring Twice customer in the event of an incident.

"I never would have believed that Yago could find such a quick solution. Our previous experience made us believe we were at an impasse. I didn't think I would find such an effective solution in such a short time"

100% of Ring Twice contracts are now managed by Yago, which also makes management easier. It saves me time on a daily basis. What will really change for us is having a real partner who adapts to our needs.

Jonathan Schockaert, CEO of Ring Twice

Between Yago and Ring Twice there is also a fit in terms of values: at Ring Twice, we help people get closer to one another. This can only be done by working with people for whom human and personalized contact is also a priority.

Ring Twice also benefits from the digital platform that brings all information together in one place.

‍