Yago X Novera: A Shared Culture

The challenge: Finding a partner aligned with their way of working

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Novera brings together two brands, Novera Solutions and Data Wizards Solutions, with a team of 50 experts focused on the Belgian market.

Novera Solutions specialises in CRM digital transformation on Salesforce, an official partner since 2017. Data Wizards Solutions, their AI accelerator, builds artificial intelligence solutions for clients such as Proximus, Bpost, Infrabel and AG Insurance.

This dual expertise is reflected in the way they select their partners. At Novera, every service provider is rigorously assessed. The criteria are non-negotiable: dynamism, digital maturity and an entrepreneurial mindset.

It was with this demanding evaluation framework that they went looking for an insurance broker. They were not simply after an insurer — they wanted a genuine partner who speaks their language. That meant responsiveness, transparency, digital capability and direct human contact.

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The solutions Yago brought to the table

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1. A single, identified point of contact: No more rotating contacts or impersonal call centres. Novera has a dedicated contact person who understands their business and knows their history. That simplicity makes all the difference day to day.

2. Direct access to the person handling the file: When a question comes up, Bertrand can pick up the phone and speak directly with whoever is managing the file. No transfers, no unnecessary delays. For a company built on agility, that kind of fluidity is essential.

3. A profile that matches their DNA: What made the difference? Cultural fit. Like Novera, Yago is a dynamic, digitally minded and entrepreneurial company. That closeness translates into something tangible: Yago understands the challenges of a tech scale-up and the importance of having a centralised digital platform.

"We make a point of selecting our partners very carefully. After going through the selection process, it was clear that Yago best met all of these criteria."

Bertrand Ribonnet, Operations Manager

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